Delivery & Returns
Processed, picked and dispatched - the same day.
The Masters Delivery Promise
Shipping Information for TRADE customers only.
We use a fully insured delivery service, with full order tracking. We'll even send you an email and a text message to confirm your delivery window.
If there are any problems with delivery you can contact us on +44 1275 815200 or email at info@masters247.eu.
Our current delivery charges are:
|
|
|
Free Delivery for Orders Over |
|
|---|---|---|---|
|
Country |
Delivery Charge |
Placed Online |
Placed via Office/Rep |
|
Austria |
€14.99 |
€200 |
€250 |
|
Balearic Islands |
€14.99 |
€200 |
€250 |
|
Bulgaria |
€14.99 |
€200 |
€250 |
|
Canary Islands |
Collection Only |
|
|
|
Czech Republic |
€14.99 |
€200 |
€250 |
|
Croatia |
€14.99 |
€200 |
€250 |
|
Denmark |
€14.99 |
€200 |
€250 |
|
Estonia |
€14.99 |
€200 |
€250 |
|
Finland |
€14.99 |
€200 |
€250 |
|
France |
€14.99 |
€200 |
€250 |
|
Germany |
€14.99 |
€200 |
€250 |
|
Greece * |
POA |
€500 |
€500 |
|
* Minimum order value of €500 for all orders |
|||
|
Netherlands |
€14.99 |
€200 |
€250 |
|
Iceland |
€70 |
€900 |
€900 |
|
Ireland |
€14.99 |
€200 |
€250 |
|
Italy |
€14.99 |
€200 |
€250 |
|
Lithuania |
€14.99 |
€200 |
€250 |
|
Norway |
€70 |
€900 |
€900 |
|
Poland |
€14.99 |
€200 |
€250 |
|
Portugal |
€14.99 |
€200 |
€250 |
|
Romania |
€14.99 |
€200 |
€250 |
|
Slovenia |
€19.99 |
€200 |
€250 |
|
Slovakia |
€14.99 |
€200 |
€250 |
|
Spain |
€14.99 |
€200 |
€250 |
|
Sweden |
165kr |
2600kr |
3250kr |
|
Switzerland |
€70 |
€900 |
€900 |
Masters return process
Please contact your local agent, or contact our customer service team using the details below if you would like to return your order. Please also contact us if:
- you have received an incorrect item
- you have received a damaged item
- you have received a defective item
- you have received an item that does not match its description
Return conditions:
All returns must be in the exact condition in which they were received, undamaged, in original unopened packaging and in a re-sellable condition.
Please include your Masters account ID, company name & address and the reason for the return with the order. Failure to include this information with the returned order will delay processing the refund.
If you have any questions regarding a return or to check the progress of your refund, please contact customer services on +44 1275 815 200 or by email at info@masters247.eu